Privacy Policy

Introduction
OnlineCRMpro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform designed for bicycle shops. By accessing or using our platform, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect and store the following types of information:
Personal Information

• Account Information: When you create an account, we collect information such as your name, email address, phone number, and business details.

• Payment Information: If you subscribe to a paid plan, we collect payment information, including your credit card number, billing address, and other related information.

Non-Personal Information

• Usage Data: We collect information about your use of the platform, including the pages you visit, the time spent on each page, the features you use, and other usage statistics.

• Device Information: We collect information about the device you use to access the platform, including the device type, operating system, browser type, and IP address.

How We Use Your Information
We may use the information we collect for various purposes, including:

• To provide, operate, and maintain our platform

• To improve, personalize, and expand our platform

• To process transactions and send related information, such as purchase confirmations and invoices

• To communicate with you, including responding to your comments, questions, and requests

• To send you technical notices, updates, security alerts, and support and administrative messages

• To monitor and analyze trends, usage, and activities in connection with our platform

• To detect, prevent, and address technical issues

How We Share Your Information
We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.

• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• With Your Consent: We may disclose your personal information for any other purpose with your consent.

• As Required by Law: We may disclose your information if we believe it is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the safety of our users.

Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal information.

• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.

• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.

• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.

• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.
Children's Privacy
Our platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us.